Our Mission

  • The Online Customer Return Problem

    The final frontier in eCommerce. Back-Track is leading the charge to fix this problem. It's been ignored too long and now a $761 Billion problem in the USA. $218 Billion in customer returns per year from online sales (NRF) $23.2 Billion in fraudulent returns per year (NRF) $126 Billion in cust...

  • Why We Started Back-Track

    We're on a $1 Billion mission to save e-Commerce! The founders of Back-Track have a long history in e-Commerce and in recovering value from damaged or returned goods. Brandon Dupsky has 24 years in e-Commerce building some of the biggest seller accounts for eBay and Amazon back in the "Early Da...

  • The Back-Track Solution to Customer Returns

    Our specialty is “Automation” and “Recovery” so you can focus on growing your business. With approximately 800 Amazon sellers and other online retailers using Back-Track as their customer returns processing center, Back-Track is the leading solution for recovering lost profits from online custom...