Welcome to Back-Track's reCOVERY Success Portal

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Our Mission

3 articles in this Topic

The Online Customer Return Problem
Why We Started Back-Track
The Back-Track Solution to Customer Returns

Getting Started

1 article in this Topic

Setup and Login into WMS (SkuVault)

The Ticket Dashboard

3 articles in this Topic

Item Grades and Conditions
PDF Detail View of Ticket
Ticket Status

Shipping to Back-Track

1 article in this Topic

Sending Us Replacement Parts or Boxes

reSELL Services

1 article in this Topic

How Does the reSELL Program Work?

Special Services

1 article in this Topic

reBUILD

Shipping Out of Back-Track

3 articles in this Topic

Shipping Replacement Parts to a Customer (BT2C)
Shipping to a Customer (BT2C)
Shipping to Amazon FBA (BT2A)

Contact Us

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